Municipal Rates Refund Application

Request a refund for overpayment of municipal rates clearance

Refund Process Steps

Our structured 4-step process ensures your refund is processed efficiently

1

Database Update

Council database is updated with registered matters from Deeds Office (approximately 30 days from registration).

2

Document Delivery

We deliver confirmation letter and supporting documents. If no refund within 6 weeks, we log a query (30 days response time).

3

Query Escalation

If not received, we escalate the query within Council's policy framework (30 days response time).

4

Further Escalation

Continued escalation within relevant Council departments until resolution is achieved.

Download Application Form

Download the rates refund application form, complete it, sign it, and upload the signed copy below.

Download Rates Refund Form

Required Documents

Upload all required documents for your rates refund application. All documents are mandatory.

Signed Refund Application Form *

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PDF, JPG, PNG (Max 10MB)

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Confirmation of Transfer Letter *

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PDF, JPG, PNG (Max 10MB)

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Sellers' Certified ID Copies *

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PDF, JPG, PNG (Max 10MB each, up to 10 files)

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Rates Clearance Figures *

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PDF, JPG, PNG (Max 10MB each, up to 10 files)

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Rates Clearance Proof of Payment *

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PDF, JPG, PNG (Max 10MB)

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Updated Deeds Search *

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PDF, JPG, PNG (Max 10MB each, up to 10 files)

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Terms and Conditions

Important Information:

Processing Requirement: The refunds application will only be processed once the Mokopi Invoice is settled in full.
Processing Time: Refund processing follows a structured 4-step process that may take several months depending on municipal response times.
Database Updates: Applications can only be submitted after the Deeds Office updates the Council database (approximately 30 days from registration).
Documentation: All uploaded documents must be clear, legible, and complete. Incomplete applications may result in delays.
Query Process: If refunds are not received within specified timeframes, we will escalate queries through Council's official channels.
Service Limitation: Mokopi Municipal Services acts as an intermediary and cannot guarantee specific outcomes or timeframes from municipal authorities.
Additional Requirements: Municipal authorities may request additional documentation during the refund process.
Fee Structure: Service fees are payable upfront and are non-refundable once processing has commenced.
Communication: All correspondence with municipal authorities will be conducted through Mokopi Municipal Services.
Liability: Mokopi Municipal Services is not liable for delays caused by municipal processes or policy changes.